General FAQ

I have a question or customer service inquiry. What e-mail do I contact?

While we are sorting out our domain, please direct any questions or concerns to sysundies@gmail.com for the time being!

Does your underwear come in discreet packaging?

Yes! All of our underwear is shipped in discreet packaging both inside and out, so you don't have to worry about someone accidentally opening up your goodies. 

How do I care for my underwear?

Super easy. You can toss it in the washing machine on any setting with any detergent, and this underwear will last you a lifetime. They are super resilient to fading and the four-lock stitching ensures long lasting durability. 

I don't see an option to ship to Canada. Is this intentional?

Canada Post is currently on strike, and we are unable to offer private couriers for any of our products at this time. We apologize for the inconvenience. Shipping via Canada Post will resume once the strike has ended and the service is available once again. 

 

I don't see an answer to my question here!

Go ahead and send us an e-mail to sysundies@gmail.com and we will get back to you promptly!